Frequently Asked Questions
Everything you need to know about your Sony Pictures Shop experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by destination but generally range from 10-21 business days.
What is your return policy for movie merchandise?
We accept returns on most items within 30 days of delivery, provided they are in original, unworn condition with tags attached. Please note that digital media and opened physical media are non-returnable.
Do you offer international shipping?
Yes, we ship our official film and television merchandise to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your location.
How can I track my package?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products sold here official Sony Pictures merchandise?
Yes, all products on the Sony Pictures Shop are 100% authentic, officially licensed merchandise representing our various film and television franchises.